Contact ACECQA
General enquiries
ACECQA is currently experiencing a very high volume of email and phone enquiries. Our team is working diligently to respond to individuals as quickly as possible. Please note that response times may be longer than usual.
For immediate assistance, you may find the information you need through the following resources:
- For answers to common questions about qualification and migration skills assessments, visit our FAQ page.
- Enquires regarding compliance at an education and care service: Contact your regulatory authority
- How to check your qualification is approved: How to use the qualifications list on our website and Check your qualification is NQF approved.
- For NQA ITS technical support please raise a ticket though the NQA ITS Help Centre
We appreciate your patience and understanding during this busy period.
You can send an enquiry to us by completing the form below, by sending an email to [email protected], or by calling 1300 422 327.
Under our Customer Service Charter, we will reply to your online enquiry within 5 working days. We work hard to answer enquiries as quickly as we can and the response time is often less than 5 days.
Feedback and complaints
ACECQA and all governments welcome feedback and make a commitment to resolve complaints promptly. Provide feedback or make a complaint.