Quality Area 7 - Leadership and service management

The Quality Area Leadership and service management focuses on effective leadership and service management. It is important to ensure quality environments for children’s learning and development are a priority.

Good service leadership and management should have well-documented policies, procedures and records, shared values, clear direction, and reflective practices to enable the service to function as a learning community.

An ongoing cycle of planning and review, including engagement with families, creates the climate for continuous quality improvement.

Quality Area 7: Standards and elements

Standard 7.1

Effective leadership promotes a positive organisational culture and builds a professional learning community.

Element 7.1.1

Appropriate governance arrangements are in place to manage the service.

Element 7.1.2

The induction of educators, co-ordinators and staff members, including relief educators, is comprehensive.

Element 7.1.3

Every effort is made to promote continuity of educators and co-ordinators at the service.

Element 7.1.4

Provision is made to ensure a suitably qualified and experienced educator or co-ordinator leads the development of the curriculum and ensures the establishment of clear goals and expectations for teaching and learning.

Element 7.1.5

Adults working with children and those engaged in management of the service or residing on the premises are fit and proper.

Standard 7.2

There is a commitment to continuous improvement.

Element 7.2.1

A statement of philosophy is developed and guides all aspects of the service’s operations.

Element 7.2.2

The performance of educators, co-ordinators and staff members is evaluated and individual development plans are in place to support performance improvement.

Element 7.2.3

An effective self-assessment and quality improvement process is in place.

Standard 7.3

Administrative systems enable the effective management of a quality service.

Element 7.3.1

Records and information are stored appropriately to ensure confidentiality, are available from the service and are maintained in accordance with legislative requirements.

Element 7.3.2

Administrative systems are established and maintained to ensure the effective operation of the service.

Element 7.3.3

The Regulatory Authority is notified of any relevant changes to the operation of the service, of serious incidents and of any complaints which allege a breach of legislation.

Element 7.3.4

Processes are in place to ensure that all grievances and complaints are addressed, investigated fairly and documented in a timely manner.

Element 7.3.5

Service practices are based on effectively documented policies and procedures that are available at the service and reviewed regularly.


Read about the other quality areas here.

Additional information about the quality area, standards and elements can be found in the Guide to the National Quality Standard.